1. DELIVERY | 2. RETURN POLICY | 3. PAYMENT METHODS

1. Delivery (Singapore Only)

Currently, we only make deliveries within Singapore excluding P.O box addresses. For location outside of Singapore, do drop us an email or use the enquiry form in the contact us page and check with us.

All finalized purchase will be sent out on the day itself or the next day by our staff or via Singpost registered mail service. You will receive a confirmation email with your details within 24 hours after payment. If there is any error, please give us a call immediately before the item is sent out. If the item has already been sent out, we regret to inform that we will not be able to make changes.

Special request:
If you wish the item to be delivered separately, to a different address or at a specific day/date, do drop us an email once you have made payment. If it is urgent, you can give us a call and we will try our best to meet them.

*Charges apply for multiple addresses and urgent deliveries, please check with us for details.

You should be receiving your items 2-3 working days after receiving the confirmation email. If you have yet to receive the item after 3 working days, do give us a call or drop us an email quoting your invoice reference number. If you did not receive any confirmation email, please check your spam folder of your mailbox and if to no avail, please give us a call or email us.

(Always use the same email which you have ordered with as we use it as a form of authentication)

Charges:
We charge a flat fee of S$4/- for every delivery order to a single addresses. Urgent delivery charge range from S$5 – S$20 depending on location, day, time and availability of our staff. However, we are unable to promise urgent deliveries to be available and it is on a case by case basis. Do give us a call to check with us before making any purchases.

2. Return\Exchange Policy ::

All purchases are final and goods sold are non-refundable and non-exchangeable.

We have made efforts to check every item before it is sent out. However, if you do find any defect in our products or if the delivered items is different from your order, do drop us an email within 10 days from date of purchase with the details and we will advise you from then on. We will change for you and bear all delivery cost in doing so if it is deem to be a mistake by us.

Please check and try the apparels before removing the tag or washing as we will not accept them if the tag is removed or it has been washed. We only accept items in their original condition.

Also do check out the individual SIZE CHARTS of the product first, which can be found on the product detail page, before finalizing any purchases.

3. Payment Methods - Important! Please Read.

Payment Method 1. Internet banking ATM transfer (Singapore only)
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1. For local internet banking transfer, please email to us .
** For Singapore only.
** To help us complete your order(s) faster, please use the following template in the email.

Name :
Mailing Address :
Contact Number :
Bank Name :
Recipient's Name : (If different from above name)

Order 1:
Product Name :
Colour :
Size :
Quantity :


Order 2:
Product Name :
Colour :
Size :
Quantity :

(Simply copy/paste the order template for e.g. Order 3 and more if required)

**We will send you an email within 24hrs to confirm the order and also to inform you of our bank details and the total amount.

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Payment Method 2. We accept the following major debit\credit cards :
** Please note : You do not have to sign up with Paypal if using the credit card directly.

Is PayPal safe to use?
PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction. For more information on how Paypal handles your privacy, visit here.

Make Online Purchases Confidently with Moley Apparels. All credit payments are directed to PayPal, which uses high-grade Encryption (AES-256 256bit), making it very difficult for unauthorized people to view information travelling between computers in the secured checkout page, it is very unlikely for anyone to read the page as it travels across the network.

Payment Method 3. Using an existing or creating a new PayPal account for transaction payments.
** If you have created a paypal account that is tied to your credit card, and that same credit card is used to make a purchase, Paypal requires you to login to the paypal account to complete the purchase.

Pictorial Illustration of checkout page. The 2 columns represent different payment method. The left column is for paying with Credit Card directly while the right is for logging in to an existing PayPal account.